STOGIEFREAK SHIPPING POLICY

Last Updated: October 18, 2026

Thank you for shopping with StogieFreak.com. We are committed to getting your cigars to you safely, securely, and as quickly as possible.

Because we sell age-restricted tobacco products, all orders are subject to age verification, applicable shipping restrictions, and federal, state, and local laws.

1. AGE REQUIREMENT

You must be 21 years of age or older to purchase tobacco products from StogieFreak.

Orders may be subject to age and identity verification before shipment. If we are unable to verify your age or identity, your order may be delayed, placed on hold, or canceled.

Additional identification may be requested when necessary.

2. ORDER PROCESSING

Orders are typically processed within 1–2 business days after payment and any required age verification have been successfully completed.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

High-volume periods, product launches, limited releases, promotions, severe weather, or other circumstances may result in additional processing time.

3. SHIPPING RATES

Shipping charges are calculated and displayed at checkout based on the order, destination, available shipping method, and other applicable factors.

FREE SHIPPING is available on qualifying orders of $99 or more, unless otherwise stated.

Free-shipping promotions may exclude certain destinations, products, oversized shipments, special orders, or other circumstances identified at checkout.

Taxes and other applicable charges do not necessarily count toward the minimum purchase amount required to qualify for free shipping.

4. SHIPPING METHODS & DELIVERY TIMES

Available shipping options and estimated delivery times will be displayed during checkout.

Delivery estimates begin after an order has been processed and transferred to the shipping carrier.

Delivery dates are estimates and are not guaranteed.

Carrier delays caused by weather, service disruptions, holidays, natural disasters, government actions, or other circumstances outside StogieFreak's reasonable control may affect delivery times.

5. ADULT SIGNATURE & AGE VERIFICATION AT DELIVERY

Because StogieFreak sells tobacco products, certain shipments may require Adult Signature Required service.

Where required by applicable law, carrier policy, or our compliance procedures, an eligible adult must be present to accept the package and may be required to provide valid government-issued photo identification demonstrating legal age.

Customers are responsible for ensuring that an eligible adult is available to receive shipments requiring a signature.

Carriers may make multiple delivery attempts or hold a package at an authorized location according to their policies.

6. SHIPPING RESTRICTIONS

Tobacco laws and regulations vary by state and local jurisdiction.

StogieFreak ships tobacco products only to locations where we determine that the applicable products can legally and compliantly be sold and delivered.

Some products or orders may therefore be unavailable for shipment to certain states, cities, ZIP codes, territories, or addresses.

StogieFreak reserves the right to refuse, hold, restrict, or cancel any shipment when:

• Applicable law restricts or prohibits the sale or delivery;
• Additional licensing, registration, reporting, tax, age-verification, or delivery requirements apply that we do not support;
• A shipping carrier or payment/compliance provider restricts the transaction; or
• We reasonably determine that completing the shipment could create a legal or compliance issue.

If we cannot fulfill an order because of a shipping restriction, we will cancel the affected order or items and issue any applicable refund to the original payment method.

7. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order.

Once an order has entered fulfillment or has been transferred to the carrier, we may not be able to modify the shipping address.

StogieFreak is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.

8. FAILED DELIVERY & RETURNED PACKAGES

If a shipment cannot be delivered because:

• No eligible adult is available to sign;
• The customer refuses the shipment;
• The address provided is incorrect or incomplete;
• Required identification cannot be provided; or
• The carrier exhausts its permitted delivery attempts,

the package may be returned to StogieFreak.

Additional shipping charges associated with reshipping an order may be the customer's responsibility.

Original shipping charges may be non-refundable when a delivery failure results from circumstances within the customer's control, to the extent permitted by applicable law.

9. LOST PACKAGES

If tracking information indicates that your package has been lost or has not moved for an unusual period, please contact us at:

support@stogiefreak.com

We will work with the shipping carrier to investigate the shipment.

Carrier investigations may require additional time before a replacement, credit, refund, or other resolution can be considered.

10. DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as possible at support@stogiefreak.com.

Please include:

• Your order number;
• A description of the issue;
• Photos of the shipping package;
• Photos of the damaged merchandise; and
• Photos of the shipping label when requested.

Please do not discard the original packaging or damaged merchandise until the claim has been resolved, as the carrier may require it for inspection.

11. MISSING OR INCORRECT ITEMS

Please inspect your order promptly after delivery.

If an item is missing or you receive an incorrect product, contact support@stogiefreak.com with your order number and details of the issue.

We may request photographs or other information to verify and resolve the issue.

12. STOLEN PACKAGES

Customers are responsible for providing a secure delivery location and monitoring tracking information.

If tracking shows that a package was delivered but you cannot locate it, please contact the shipping carrier and StogieFreak promptly.

We will assist with available carrier procedures when appropriate; however, a carrier's confirmation of delivery may affect the remedies available for packages reported missing after delivery.

13. WEATHER & TEMPERATURE

Premium cigars are natural tobacco products and may be affected by extreme temperature and humidity conditions.

StogieFreak packages and handles products with reasonable care, but we cannot control environmental conditions after a shipment has been transferred to the carrier.

Customers should retrieve delivered packages promptly and properly store cigars after delivery.

14. ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible at support@stogiefreak.com.

We will make reasonable efforts to accommodate your request.

However, once an order has entered fulfillment or has been shipped, we cannot guarantee that it can be changed or canceled.

15. EXCHANGES

StogieFreak operates under an Exchange Only Policy.

Shipping-related exchange requests are subject to our separate Exchange Policy.

Products must meet the eligibility requirements stated in that policy before an exchange can be approved.

16. CONTACT US

For questions regarding shipping or an existing order, please contact:

StogieFreak
Website: StogieFreak.com
Customer Support: support@stogiefreak.com

When contacting us about an existing purchase, please include your order number so we can assist you as quickly as possible.