Last updated: October 15, 2026

Exchange Policy

We accept eligible items for exchange only. We do not offer refunds for change of mind, personal preference, or ordering errors, except where required by law.

Exchange Eligibility

To qualify for an exchange:

• Contact us within 14 days of delivery to request authorization.
• Items must be in the same condition they were received: unused, unopened, and in their original packaging, with all seals, labels, and accessories intact.
• Provide your order number or proof of purchase.
• Return authorized items within 7 days of receiving exchange approval.

For cigars and tobacco products, opened boxes, opened bundles, partially used products, or items damaged by improper storage are not eligible for exchange. Taste and strength preferences do not qualify as product defects.

How to Request an Exchange

Contact us through our website’s Contact page with your order number, the item you wish to exchange, and the reason for your request.

Once approved, we will provide return instructions. Do not send items back without prior authorization. Exchange requests remain subject to inspection upon receipt.

Shipping Costs

Customers are responsible for return shipping and shipping charges for the replacement item unless the exchange results from an incorrect, damaged, or defective item supplied by us.

Original shipping charges are nonrefundable, except where required by law. We recommend using a tracked shipping service and retaining proof of shipment.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item arrives damaged, defective, or incorrect, contact us promptly, preferably within 48 hours of delivery, with photos of the product, packaging, and shipping label.

Keep all products and packaging while we review the issue. We will provide instructions and cover applicable shipping costs for a verified error or defect on our part. This reporting request does not limit any rights provided by law.

Replacement Items and Price Differences

Exchanges are subject to product availability. If the requested replacement is unavailable, we will contact you to arrange an alternative.

Any additional amount due for a higher-priced replacement must be paid before shipment. If you select a lower-priced item, the difference will be issued as store credit, except where otherwise required by law.

Nonexchangeable Items

Gift cards, items marked final sale, and products that have been opened, used, altered, or damaged after delivery are not eligible for exchange, unless defective or otherwise covered by applicable law.

Processing

Please allow 5–7 business days after we receive your return for inspection and processing. We will notify you when your exchange is approved and provide tracking once the replacement ships.

This policy does not limit any consumer rights or remedies required by applicable law.